Fast Troubleshooting
Need Assistance? You're in the Right Place!
Welcome to the FRESKO Troubleshooting Center. Our mission is to enhance your kitchen experience, and that includes providing support when you encounter an unexpected issue.
How to find your solution:
- Choose your product below (such as Vacuum Sealer, Hand Blender, or Vacuum Bags).
- Browse the common questions to find the one that matches your issue.
- Follow the recommended steps to resolve it.
If you still can't find the solution you're looking for, please contact our expert support team. We're ready to provide additional help.
FAQs Quick Access
Can I seal the soup with vacuum sealer?
Foods need to be dry before sealing. When vacuum packaging liquids such as soup stocks, pre-freeze them until solid and vacuum package it in a bag.
How long can I keep food with a food vacuum?
The shelf-life of food depends on a number of factors,including the type of food, initial freshness, storage conditions and whether it has been properly treated with preservative.If you buy our product, it will be mentioned in the User Manual for your reference.
Can I use regular plastic bags with my food vacuum sealer?
No, it's best to use specifically designed vacuum sealer bags. These bags are thicker and stronger to withstand the vacuum pressure and ensure a tight seal.
How to use vacuum roll bags?
First,open the Lid and Cutter rack.Take out the vacuum bag of required length. Then put down the Cutter rack onto the vacuum bag firmly.Slide the cutter from left to right.Finally a bag is ready to use.
How to operation a fully automatic vacuum machine？
Take the V8 vacuum sealer as an example.
Vacuum Sealer
Below are some common questions about vacuum sealers
The machine doesn’t start when the vacuum bag is placed inside.
Reason：The bag is not placed in the center.
Solution：1. Bag Placement: The machine's sensor is located in the center. Please make sure the opening of the vacuum bag is also centered properly within the vacuum channel. This allows the machine to detect the bag and start the program.
2. Bag Compatibility: Using bags that are incompatible, too soft, or not our recommended brand may also prevent the machine from starting. For best results, please use our official or recommended compatible vacuum bags.
Green light is flashing, but the machine doesn't work.
Reason：The machine is in overheating protection mode.
Solution：Allow the machine to rest for 15 minutes, and it will return to normal stand by mode.
Sealing fails or sealing is difficult after vacuuming.
Reason：Liquid has entered the sealing area. (Moisture will affect sealing when dealing with high moisture foods)
Solution：1. Ensure one end of the bag is sealed.
2. Check if the pre-sealed bag has any gaps, wrinkles, or holes.
To vacuum sealing liquid foods (such as soup or stew), freezing them before packaging. This can improve the sealing effect.
The Red light is flashing. Liquid full indicator is lighting on.
Reason：The machine is giving a full-liquid alarm.
Solution：Clean the water from the Vacuum chamber(J) and wipe it dry, the machine will return to normal function.
No air evacuation,or incomplete air evacuation after vacuuming.
Hand Blender
Below are some of are common questions about hand blenders
The whole machine does not work and has no power.
Check whether the power cord plug position, pressed in place to check whether to send the opening.
The mixing rod and the MAIN BODY can not be assembled.
Check the mixingrod and the MAIN BODY need to be aligned with the silk screen solution position and the knob is in place as required.
Do I need to be concerned with excessive splashing?
Our product has stainless steel anti-splash cover can prevent food spattering at high speed.You don't have to worry about spilling food.
Can this immersion blender handheld be used in boiling hot soup?
Sure,it can be used on hot soup. Please use a lower speed, just be careful to have it completely immersed in the soup. It's really very easy.
Vacuum Sealer Bag
Below are some common questions about our vacuum sealer bags
Are these work with all Fresko sealer machines?
Usually, these work with all types of vacuum sealers. The only point to note is whether the dimensions of these are within the dimensions of your vacuum sealer's seal.
Can vacuum sealer bags be used in oven or microwaves？If I place this rewarm the contents, will this melt into the food?
Our food storage bags are designed to withstand temperatures from -20°C to 90°C (-4°F to 194°F). They are safe for use in the freezer, refrigerator, and for simmering.
Important Safety Note: When heating in the microwave, you must puncture the bag beforehand to allow steam to vent. Failure to do so may cause the bag to expand and burst.
Can the Fresko vacuum sealer bags be reused?
Yes, vacuum sealer bags can be reusable if they are properly cleaned and maintained.It is important to ensure that the bags are completely dry before reusing them to prevent the growth of bacteria or mold. Additionally, inspect the bags for any signs of wear or damage, as this may affect their ability to hold a vacuum seal.Sanitation is critical for food safety. It is not recommended to reuse the bag for meat, seafood or food that has already been heated.